Meet Our Team
Meet the experienced leaders and preceptors who guide your growth in clinical, operational, and leadership excellence.
Current Resident
Rhiannon Reynolds, PharmD
Maxor PGY2 Specialty Pharmacy Administration and Leadership Resident, 2025– 2026
Dr. Reynolds received her Doctor of Pharmacy from St. John Fisher University in Rochester, New York. Dr. Reynolds recently completed her PGY1 Managed Care Pharmacy Residency with Capital District Physician’s Health Plan.
Past Resident
Jacee Billings, PharmD
Maxor PGY2 Specialty Pharmacy Administration and Leadership Resident, 2024– 2025 graduate
Current Position
Specialty Clinical Pharmacist, Maxor Specialty
Dr. Billings earned her Doctor of Pharmacy degree from the Texas Tech University Health Sciences Center Jerry H. Hodge School of Pharmacy in Abilene, Texas, and completed her PGY1 residency at the Tuscaloosa VA Medical Center in Tuscaloosa, Alabama. She went on to complete a PGY2 residency in Specialty Pharmacy Administration and Leadership with Maxor, where she now serves as a Specialty Clinical Pharmacist with Maxor Specialty Pharmacy. Dr. Billings is passionate about advancing pharmacy practice through leadership and innovation and chose Maxor’s PGY2 SPAL to dedicate a formal path to build upon those passions and felt Maxor’s culture was second to none with likeminded, go-getting individuals excited to share their vast knowledge within the industry. During her free time, Jacee enjoys crocheting, gardening, and playing pickleball.
Lillian Gates, PharmD
Maxor PGY2 Specialty Pharmacy Administration and Leadership Resident, 2023– 2024 graduate
Current Position
Clinical Prior Authorization and Formulary Pharmacist, MaxorPlus
Dr. Gates received her Doctor of Pharmacy degree from the University of Oklahoma Health Sciences Center in Oklahoma City, Oklahoma. During her pursuit of higher education, she has been recognized with various awards for her academic excellence, volunteer service to community, and professional achievements. She completed her first-year pharmacy residency with Saint Francis Health System in Tulsa. Lillian chose Maxor because of the various leadership opportunities, exceptional company culture, and the customizability offered by the HSPAL PGY2 program. Since completing her PGY2 residency, Lillian continues to work at Maxor as a Clinical Prior Authorization and Formulary Pharmacists under the leadership of former preceptor, Melanie Spier and Thu Nguyen.
Venise R. N. De Etoulem, PharmD
Maxor PGY2 Specialty Pharmacy Administration and Leadership Resident, 2021 – 2022 graduate
Current Position
HIV Specialty Pharmacist & Associate Research Pharmacist, Whitman-Walker Health, a Maxor-managed pharmacy, Washington, DC
Venise De Etoulem completed her PGY-2 Specialty Pharmacy Administration and Leadership residency with Maxor National Pharmacy Services and continues to work with Maxor-managed pharmacies in the Washington, DC area. Originally from West Africa, she holds a Bachelor of Science degree in Biochemistry and Chemistry from Trinity Washington University and a Doctorate in Pharmacy from the Texas Southern University College of Pharmacy and Health Sciences. She completed her PGY-1 at the Veterans Affairs Medical Center in Washington, DC, and has an extensive retail and hospital pharmacy background, as well as biomedical research. Her main interests are pharmacy leadership, medication safety, program management, and health analytics. Venise chose Maxor because of the various paths the company is growing into and its culture of excellence, expertise, and innovation. She feels that Maxor is the perfect place to challenge herself and grow outside of the traditional paths in pharmacy. Additionally, she likes the flexibility that the program allows (along with the support and guidance of her preceptors) in tailoring her learning experience to her interests. She enjoys teaching French to her toddler in her leisure time, reading, having dinner parties, visiting museums, and traveling.
Katherine Nicole Casias, PharmD
Maxor PGY2 Specialty Pharmacy Administration and Leadership Resident, 2020 – 2021 graduate
Current Position
Prior Authorization Pharmacist, MaxorPlus, and Preceptor
A native of Canyon, Texas, Dr. Casias was the inaugural resident of the PGY-2 Specialty Pharmacy Administration and Leadership program at Maxor National Pharmacy Services, LLC. She earned her Doctorate in Pharmacy from Texas Tech University Health Sciences Center School of Pharmacy in 2019 and completed her PGY-1 Community-Based Pharmacy Residency with Baylor Health Enterprises at Baylor Scott & White in Temple, Texas. Her areas of interest are specialty pharmacy, program management, pain management, and ambulatory care. Describing herself as a jack-of-all-trades, Nicole chose Maxor because of the unique opportunities offered by Maxor’s PGY2 residency, allowing her to expand her knowledge into a new territory of pharmacy.
Nicole worked as a Clinical Pharmacist at the home infusion and specialty pharmacy at Maxor in Amarillo, Texas after graduating from the program and joined the Thomas E. Creek Veterans Affairs Medical Center in October of 2021. In her role as Pharmacy Program Manager, Pain Management and Opioid/Prescription Monitoring Program at the Thomas E. Creek VA Medical Center, she supported Facility Pain Point of contacts and Clinical Leads in coordinating pain management, opioid safety, and prescription drug monitoring program (PDMP)-related initiatives and implementation of the Veterans Health Administration and the Joint Commission standards. In August of 2023, we were pleased to welcome Dr. Casias back to Maxor where she currently works as Prior Authorization Pharmacist for our Pharmacy Benefit Management division, MaxorPlus, under the leadership of former preceptor, Melanie Spier.
Preceptors
Bonnie K. Dugie
Pharm.D, MBA, CSP, FTSHP
Bonnie Dugie is the Vice President of Pharmacy Accreditation Services at Maxor and serves as the Residency Program Director. With a strong background in both clinical pharmacy and leadership, she has overseen the successful launch of more than 40 pharmacies across the country. Bonnie provides strategic oversight for accreditation efforts at Maxor’s owned and managed sites, working closely with accrediting bodies, internal leaders, and healthcare partners. She holds a Doctor of Pharmacy from Texas Tech University and an MBA from West Texas A&M University. A Certified Specialty Pharmacist and ACHC Consultant, she is licensed in 19 states and recognized as a Fellow of the Texas Society of Health-System Pharmacists. Deeply committed to education, Bonnie serves on the Education Committee for the National Association of Specialty Pharmacy and leads as President of the TSHP Research and Education Foundation. Outside of work, she enjoys hiking, white-water rafting, and exploring the outdoors.
Tim Slowey
RPh, BCSCP
Tim Slowey is the Vice President of Compliance at Maxor National Pharmacy Services. He oversees compliance and quality matters and has been with Maxor since January 2022. He holds a Bachelor of Science in Pharmacy from Drake University in Des Moines, Iowa. Tim has specialized his 30-year pharmacy career in sterile compounding and holds a Board Certification in Compounded Sterile Preparations. Tim has managed pharmacy operations in hospital/health system, home infusion, ambulatory infusion, oncology, ambulatory surgery, and non-sterile compounding. Tim lives in Colorado with his wife and two teenage children. In his free time, he enjoys mountain biking, camping, and woodworking.
Ryan E. Ahern
MBA
Ryan Ahern has been with Maxor for more than 15 years and is currently serving as the Vice President of Strategic Services. He is a graduate of the University of Dallas with a degree in Economics and an MBA in Financial Services with a specialization in Financial and Estate Planning. He is a Six-Sigma Certified Green Belt and has participated in Lean Management Systems Training education courses at Denver Health & Hospital Authority’s Organizational Development and Learning Center. With over 20 years of management experience, 15 of which he spent in pharmaceutical realm, he has supervised all aspects of Maxor’s pharmaceutical supply chain, including drug purchases of nearly $1.2 billion annually, Maxor’s correctional pharmacy division, as well as PickPoint, a pharmacy technology division specializing in automated pharmacy workflow solutions and prescription retrieval systems. Ryan has extensive knowledge in 340B & Department of Defense (DoD) drug pricing programs, virtual and physical inventory management, inventory replenishment programs for both 340B & DoD, the requirements of the Drug Supply Chain Security Act (DSCSA), Federal Contracting, and has had a wide exposure to outpatient, correctional, and compounding pharmacy operations, distribution and management. Ryan’s recent past experience included fiscal and administrative oversight for Maxor’s west coast pharmacy operations with ownership over strategic planning, pharmacy build out and service implementation, talent recruitment, and regulatory compliance of over 20 different pharmacies, including large Health System Pharmacies.
Rhetta York
RPh, CSP
Rhetta York is the Director of Pharmacy for the specialty and infusion operation located in Amarillo, Texas. She holds a Bachelor of Science in Pharmacy from Southwestern Oklahoma State College of Pharmacy. Maxor has been Rhetta’s home for over twenty-five years. Her roles have evolved over the years, initially beginning her Maxor career as a Staff Pharmacist in the infusion pharmacy and later becoming the Pharmacist-In-Charge of the infusion pharmacy. As specialty pharmacy emerged, she managed the Amarillo Maxor Specialty pharmacy alongside infusion, later becoming the Director of Pharmacy in Amarillo, the role she still holds today. Rhetta’s responsibilities include the day-to-day pharmacy operations of the Amarillo pharmacies and acting as the facilitator for Maxor Specialty’s accreditation across all the Maxor Specialty sites, including infusion pharmacy accreditation with The Joint Commission and URAC and specialty pharmacy accreditation with URAC and ACHC. Rhetta has been married for 30+ years and has two grown sons. She enjoys outdoor activities with her family and is an avid sports fan.
Kim Johnson
RPh
Kim Johnson has been with Maxor since 2003 and currently serves as Regional Vice President in the Mid-Atlantic, based in Washington DC. She holds a Bachelor of Pharmacy degree from Washington State University. Her career path with Maxor is a prime example of what happens when a corporate culture of curiosity and innovation provides personal and professional growth opportunities. Prior to relocating from the Seattle area in 2017, she was fortunate to act as a preceptor for the University of Washington and Regis Schools of Pharmacy for many years. As a parent, a preceptor, and a leader, she is passionate about developing people to take whatever next steps life holds for them. For fun, she enjoys spending time with family, especially when it involves travel. To date, the UK (Scotland) is her favorite place to visit.
Melanie Spier
Pharm.D
Melanie Spier is the Director of the Prior Authorization Department at MaxorPlus. Born and raised in West Texas, Melanie holds a Doctor of Pharmacy degree from Bernard J. Dunn School of Pharmacy – Shenandoah University, in Winchester, Virginia. Melanie has an extensive background in retail pharmacy management, medication therapy management, HIV specialty pharmacy, and pharmacy benefit management. At MaxorPlus, Melanie has experience specializing in plan benefit design, clinical programs, prior authorization review, drug utilization review, clinical reporting, and clinical literature research. Melanie is passionate about the pharmacy profession and is committed to a lifetime of learning.
Thu Kim Nguyen
Pharm.D
Thu Nguyen is the Formulary Operations Manager at MaxorPlus. She is also a member of the Residency Advisory Committee. She holds a Bachelor of Science degree from the University of California Irvine, and a Doctorate of Pharmacy degree from California Northstate University College of Pharmacy. She has an extensive background in retail and managed care. Her professional interests include formulary management, drug information, pharmacy leadership, and program management. She is very passionate and active in student development. She has served as a preceptor and mentor for various pharmacy schools and PGY-1 and PGY-2 residents. She also enjoys volunteering and precepting at community outreach events. She enjoys traveling, playing with her dogs, rock climbing, hiking, snowboarding, and other outdoor activities.
Rebecca Tally
PharmD, MBA
Rebecca Tally is the Clinical Patient Management Program Manager for Maxor Specialty. She received her Doctor of Pharmacy from Texas Tech University Health Sciences Center. She also has an MBA with a concentration in Health Organization Management and Bachelor of Arts in Biochemistry from Texas Tech University. With Maxor, she has served as a clinical pharmacist for both specialty and home infusion. She has prior experience in retail pharmacy and nursing home consulting. Rebecca has previously served as preceptor for third year pharmacy students in retail pharmacy and currently with Maxor for fourth year student elective rotations. In 2024 she was awarded Lubbock Adjunct Preceptor of the Year by Texas Tech University Health Sciences Center. She lives near Lubbock, Texas and enjoys live music, travel, attending kids sport activities for her children, and getting involved with their local 4H.
Rachel Haseloff
PharmD, IgCP
Rachel Haseloff is new to Maxor as a clinical pharmacist but has been an active practicing pharmacist for the last eighteen years. Prior to joining the prior authorization team, she was employed in the fields of retail and home infusion pharmacy with in-depth experience in sterile and non-sterile compounding. She received her Doctor of Pharmacy from Texas Tech University Health Sciences Center School of Pharmacy. Rachel lives in Amarillo, Texas and enjoys playing tennis, cooking, and taxiing her four children to all their activities.
Administrative Support
Leonor Figueroa
CPhT
Leonor Figueroa is a Pharmacy Implementation Support Specialist at Maxor National Pharmacy Services, and the Support Specialist for the PGY2 residency program. She has been working in the pharmacy field for 20 years, where she started as a pharmacy technician, evolving to a patient care coordinator and later transitioning into her current role. She has an extensive background in retail and specialty pharmacy, having worked in the areas of oncology, HIV/Hep C, infusion and more. At Maxor, Leonor has gained experience in accreditation implementation process, supporting directly the Director of Implementation and Accreditation. She also monitors the adequate functioning of software programs used for specialty programs and assists with training residents during orientation. Leonor is passionate about the pharmacy field and patient care, and is committed to a lifetime of learning.
Contact Information
VytlOne National Pharmacy Services
320 S. Polk, Suite 200
Amarillo TX 79101
For inquiries, please email [email protected]
Residency Program Director
Bonnie Dugie, Pharm.D., M.B.A., CSP, FTSHP
(806) 324-5502
[email protected]